<aside> 💡 This guide will provide you with our best practices and recommendations when facing issues in your Meta business manager or any related assets you require for consumer acquisition.

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Handling Account, ad, or Page Restrictions

Especially when creating a new ad account, ad campaign, or page, Meta occasionally restricts these assets on Facebook as a security measure, although you're not breaching any of Meta’s policies.

You can find Meta's official advertising guidelines here.

Based on our experience in consumer acquisition via this platform, we have prepared recommendations for when such incidents occur.

Ad Rejection

If you're acquiring traffic via Facebook and Instagram for your consumer demand test, ad rejection by Meta will interrupt new visitors to your landing pages. We're trying to provide recommendations on how you should best approach this:

⚙️ What you should do now

1. Try to identify the reason for the rejection.
   • You can find information about this and the potential reason for the rejection in the account quality tab of your Facebook business manager.
     • If the reason provided is specific enough, edit your ads or create a new one to comply with the reason for the rejection, and request another review of your ads.
     • If the reason is not specific enough, you should request another review of your ads immediately.
     • You can find information on both cases in this article.
2. Reach out to Meta's support team in any case, specifying that your ads got rejected. You can submit a support ticket in this section of your Facebook account.
3. You should be able to get your ads and therefore landing page test going again within the next 48 hours. This is not a guarantee but an estimate based on our experience.

Ad Account disabled

If you're acquiring traffic via Facebook and Instagram for your consumer demand test, Meta's ad account rejection will interrupt your campaigns and, therefore, no new visitors to your landing pages. We're trying to provide recommendations on how you should best approach this:

⚙️ What you should do now

1. Try to identify the reason for the rejection.
   • You can find information about this and the potential reason for the rejection in the account quality tab of your Facebook business manager.
2. Reach out to Meta's support team in any case, specifying that your ad account got disabled. You can submit a support ticket in this section of your Facebook account.

👉 Meta is as well guiding troubleshooting a restricted ad account here.

👉 Troubleshooting payment failure on Facebook? We got you - see here.

💡 Potential Reasons for your Account being blocked: